We do our best to process all orders within two business days, however, you may experience slightly longer processing times. Once your order has shipped, you will receive a shipping confirmation email that will include a link to track your package. You can also view your tracking information on your Account Page.
Please note, due to recent changes in shipping regulations, all XC models will be shipped on a pallet using one of our preferred freight carriers. Unfortunately, we are not able to provide the tracking information to you, but the carrier will contact you directly to schedule the delivery a day or two in advance.
Typical shipping time is 2-6 days depending on your location, as well as the location of the warehouse from which your bike was shipped. We do our best to estimate delivery times but sometimes things don't go as planned. If you've experienced an extremely long delivery process, please let us know so we can get better.